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Verkter.com Privacy policy

We respect your privacy and the security of your personal data, so we want to explain in detail how we collect and for what purposes we use your data. We ensure fair and transparent processing of your personal data.

Your personal data controller is “UAB ĮRANKIAI.LT”, company code 302561679, registered office address Laisvės pr. 125, Vilnius, LT-06118, e-mail: ville@verkter.fi. All personal data is processed in accordance with the European Union General Data Protection Regulation No. 2016/679.

In this privacy policy you will find such topics:

  1. How do we get your personal information
  2. What kind of personal data we collect and for what purpose we use it
  3. For which third parties your personal data will be transferred
  4. How long is your personal data stored
  5. How you can modify your personal data
  6. Information about marketing messages
  7. Your rights related with processing of personal data
  8. What are cookies and why do we use them
  9. Privacy policy changes
  10. Other information on the use of personal data
  11. Contact us

 

How do we get your personal information

Your personal data is obtained directly from you in the following ways:

  • When you make an order in e-shop www.verkter.com;
  • When you register at e-shop www.verkter.com;
  • When you call us by phone, contact us via email or via chat;
  • When you buy goods by installments and sign a leasing contract;
  • When browsing www.verkter.com;
  • When you (or others) provide other person's data (not the purchaser’s), who will collect the goods;
  • When you make payments using e-banking or other electronic payment method;
  • When you “Like” our account in Facebook;
  • When you “Comment” or “Share” some post in our Facebook account.

What kind of personal data we collect and for what purpose we use it

Your name, surname and contact details:

  • For goods dispatching / collecting;
  • For your order processing or possible changes;
  • For filling invoice;
  • For filling product warranty document;
  • For notification about warranty / non-warranty repair cases;
  • For checking the possibility to make a leasing contract (upon your request);
  • For making a leasing contract;
  • For a possibility to pay the order through e-banking system;
  • For your identification, in case you are making order by phone;
  • For sending you information via SMS or e-mail concerning your order or the request to rate the quality of our service;
  • For the possibility to simplify making a new order making it faster with no waste of your time and ours;
  • For the possibility to contact you via our Facebook account in case you give us any enquiry or for marketing purposes (if you participate in our contests / campaigns).

Your personal identification number, ID card number, monthly income, financial obligations and your employment duration:

  • For the possibility to make a leasing contract for your order with the help of our consultant;

Your payment information:

  • About the acceptance or refund of money for your order;
  • For a fraud prevention purposes, to protect you and us;

Your purchaser history and behavior in our e-shop:

  • For the cases, related with your orders;
  • For a possibility to offer you products, which can be interesting for you taking into account your previous orders and to make it more quickly;
  • For the money return issues;
  • For statistics and the possibility to make some changes to improve our service quality and make best offers;
  • In order to select only offers, which can be interesting for you and send them via e-mail or SMS (we will do it only with your consent).

Communication history between you and our company via chat program, Facebook, e-mail and telephone:

  • For the possibility to trace communication history in details and provide professional advice )if required);
  • For purpose to improve the quality of our service.

Information about the device you are using and your IP address:

  • For a purpose to improve our e-shop by providing the most suitable browsing options;
  • To protect our e-shop website.

For which third parties your personal data will be transferred

We respect your privacy, therefore such information we transfer to a third parties only in case it is necessary. We do it only to trustful partners we have an agreements with. It can be such entities:

  • Courier companies, which must have such information to be able to deliver goods for you;
  • Payment institutions, in case you pay using e-banking or make installment payments;
  • TrustPilot company, which platform we use to collect feedback about our service quality;
  • Companies, which offer warranty service;
  • Mailchimp company, which platform we use to collect your emails (when you subscribe our newsletter) and send newsletters.

How long is your personal data stored

Unfortunately, we can’t indicate precisely the term we store your personal data. Such data will be kept as long as necessary to fulfill all obligations, related with sales contract, but not less time as we are obliged to perform the legal obligations regulating our activity.

How you can modify your personal data

If you have registered in our e-shop, you can always change your contact details. Sign in to “My Account”, go to “Account Dashboard” and click “Edit”. Here you can modify your personal data details.

If you still can’t modify the data, you can always contact us via e-mail ville@verkter.fi.

Information about marketing messages

Upon receipt of your permission, we will send you personalized announcements about promotions or special offers via e-mail or SMS. If you decide not to receive such type of messages, you can unsubscribe the reception at any moment in the following ways:

  • By clicking subscription link on any e-mail and selecting “unsubscribe” option;
  • By contacting us via e-mail or phone.

Your rights related with processing of personal data (here you will find a brief description of most important rights):

  • You are entitled to ask us if we are processing your personal data. If we do, you have a right to know, what kind of information we are using.
  • You have the right to modify / update your personal data.
  • You have the right to request us to delete your personal data and to stop using it. Unfortunately, we will not always be able to do this. We will not be able to delete data, if we determine that your personal data is necessary to achieve the purposes, for which it was collected. We will also not be able to delete it, if we must process your personal data under European Union Directives and national laws.
  • You have the right to request us to stop processing your personal data in cases, when you believe that such data is inaccurate or you think that data is being processed illegally. In such case, we will stop processing your personal data and just store it.
  • You have the right to get your data in a portable format (effective from 25.05.2015). This means that you’re your request we must send you your personalized information in a structured, commonly used format. Under your request such data may be forwarded to a third party, specified by you (if there are such technical possibilities).
  • You have the right to refuse and prohibit to process your personal data for marketing purposes or statistics.
  • If you think that processing of your personal data violates data protection law, you have the right to give a complaint for the Personal Data Protection Authority, located at A. Juozapavičiaus str. 6, LT-09310 Vilnius, www.ada.lt.

What are cookies and why do we use them

Cookies are small text files that can be used on websites to improve user experience.

By browsing www.verkter.com, you agree that we use cookies to ensure smooth web browsing. By law, cookies can only be stored on your device if they are necessary for this site browsing.

This site uses functional and analytical cookies:

  • Functional cookies helps you easily browse our site and use its functions;
  • Analytical (statistical) cookies helps us to evaluate and analyze how customers use the site and to improve its operation together with shopping experience.

More detailed information is provided in the table below:

Name

Supplier

Purpose

Valid until

Sm_market_tpl

www.verkter.com

Helps to improve site functionality

59 years

frontend_cid

www.verkter.com

Helps to improve site functionality

24 hours

frontend

www.verkter.com

Website imaging cookie

24 hours

_gid

www.verkter.com

Cookie, used for person recognition

Session

LaSID

www.verkter.com

Cookie, used to identify visitors session

Until the end of session

LaVisitorNew

www.verkter.com

Cookie, which determine is it new visitor, or not

24 hours

LaVisitorId

www.verkter.com

Cookie, used to watch sales via Google Analytics

1 month

_ga

www.verkter.com

Registers unique user ID, which helps to identify users behavior in the website

2 years

_gat

www.verkter.com

 

Google Analytics cookie, used for the purpose to get higher speed for sending requests

10 minutes

 

Privacy policy changes

We have the right (if it is necessary) to make changes / adjustments to this policy. The changes come into force after the publication of an updated version of this privacy policy at our e-shop www.verkter.com. After updating our policy we will change the update date, specified at the bottom of the page in our site. We will treat your behavior as agreement, if you continue to use our website after such changes.

Other information on the use of personal data

Child’s data. If we have a reasonable suspicion, that we are processing data of person under the age of 16, we will remove such person’s data from all our databases.

Contact us

We respect your privacy and ensure you that we collect and process it only for legitimate reasons. However, if you have any uncertainties regarding this message, you want to use your rights or think that we can work better, we invite you to contact us without hesitation - we will always do our best to meet your needs.

You can contact us via e-mail ville@verkter.fi.